Refund & Exchange Policy
At Skinwears, we aim to provide products that meet your expectations. If something isn’t right, we’re here to assist you.
1. Return & Exchange Eligibility
You can request an exchange within 7 days of receiving your order if:
- Item is unused and unworn
- Original packaging and tags are intact
- Proof of purchase is available
2. Hygiene Policy
Due to the nature of innerwear:
- Certain items (like panties) are not eligible for return
- Exceptions apply only for defective or incorrect items
We may refuse requests that do not meet hygiene standards.
3. Refunds
- Refunds are issued only for approved cases
- Process time: 5–7 working days
- Method: bank transfer or store credit (case dependent)
4. Exchanges
- Exchanges depend on product availability
- If unavailable, you can choose another item or store credit
5. Shipping Charges
- Delivery charges are non-refundable
- Return shipping is the customer’s responsibility
- If the issue is from our side (wrong/defective item), we will cover it
6. Damaged or Wrong Items
If you receive a damaged or incorrect product:
- Contact us within 48 hours
- Share clear photos for quick resolution
We will resolve the issue at no extra cost.
7. How to Request
To request a return or exchange:
📧 support@skinwears.com
WhatsApp: +92 315 011 7483
Please include your order number and product details.
8. Our Commitment
We aim to make your shopping experience smooth and reliable, with products designed for comfort and confidence.