At Skinwears, we aim to provide products that meet your expectations. If something isn’t right, we’re here to assist you.

1. Return & Exchange Eligibility

You can request an exchange within 7 days of receiving your order if:

  • Item is unused and unworn
  • Original packaging and tags are intact
  • Proof of purchase is available

2. Hygiene Policy

Due to the nature of innerwear:

  • Certain items (like panties) are not eligible for return
  • Exceptions apply only for defective or incorrect items

We may refuse requests that do not meet hygiene standards.

3. Refunds

  • Refunds are issued only for approved cases
  • Process time: 5–7 working days
  • Method: bank transfer or store credit (case dependent)

4. Exchanges

  • Exchanges depend on product availability
  • If unavailable, you can choose another item or store credit

5. Shipping Charges

  • Delivery charges are non-refundable
  • Return shipping is the customer’s responsibility
  • If the issue is from our side (wrong/defective item), we will cover it

6. Damaged or Wrong Items

If you receive a damaged or incorrect product:

  • Contact us within 48 hours
  • Share clear photos for quick resolution

We will resolve the issue at no extra cost.

7. How to Request

To request a return or exchange:

📧 support@skinwears.com
  WhatsApp: +923150117483

Please include your order number and product details.

8. Our Commitment

We aim to make your shopping experience smooth and reliable, with products designed for comfort and confidence.